under 2.25Terms of Use

Account opening at under 2.25 begins with email verification, identity confirmation via KTP scan, and selection of a deposit method from our payment partners. Our terms outline what we require from members, what protections we maintain, and how disputes are resolved. These conditions apply to all activity on our platform: sportsbook betting (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports markets.

We operate under a jurisdiction-restricted framework: our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. If you are based in an Indonesian region where our services are legally available, these terms govern your relationship with under 2.25.

This page outlines account conditions, deposit and withdrawal mechanics, bonus terms, dispute handling, and key policy commitments we make as an under 2.25 operator.

Account Opening and Verification on under 2.25

When you open an account on under 2.25, we collect your email address, mobile phone number, and basic contact details. We then request identity verification: a photograph of your Indonesian KTP (identity card) and confirmation that the name on your KTP matches the name you registered. This single verification applies across all our products: sportsbook, live-dealer tables, slots, and esports markets.

Verification typically completes within one business day. During verification, we cross-check your details against fraud and sanctions lists to ensure compliance with our risk protocols. If your details do not match or verification flags an inconsistency, we will contact you via email or phone to resolve it. Once verified, you can deposit funds and begin activity immediately.

Your account is personal and non-transferable. We do not permit account sharing, multiple accounts per individual, or proxy activity. If we detect violations of these conditions—for example, two accounts from the same device or payment method—we may suspend both accounts and forfeit associated balances pending investigation.

Deposits, Withdrawals, and Payment Methods

Deposits via mobile banking, local payment, and online payment typically credit within minutes. Bank transfers and e-wallet deposits settle within subject to verification to one business day depending on provider processing windows. During Idul Fitri, Idul Adha, Imlek, and other public holidays, payment processing may experience standard delays from banking partners.

Withdrawals process to the payment method you originally deposited from. If you deposited via mobile banking, your withdrawal goes to local payment; if you used a online payment virtual account, funds return to that account. This policy prevents fraud and money-laundering risk. Withdrawal processing follows the same timelines as deposits: e-wallets typically settle within subject to verification, bank transfers within 24 hours.

If a deposit does not credit after the standard window, or a withdrawal remains pending longer than expected, contact our support team via email with your transaction ID. We investigate using our payment provider records and resolve discrepancies promptly.

Betting, Settlement, and Account Balance

Your under 2.25 account maintains a consolidated balance used across all products: sportsbook markets, live-dealer tables, slots, and esports betting. When you place a sportsbook bet on Liga 1 or Piala AFF, your stake is deducted immediately. When the market settles (at final whistle for football, or within the settlement window specified for each market type), payouts are credited to your balance instantly.

For live-dealer tables and slots, bets settle immediately: a roulette spin concludes and payouts credit within seconds. Your account reflects all activity in real time. If a system error causes a market or game to malfunction—for instance, a bet fails to register or a payout does not credit—we investigate using our transaction logs and manually resolve the issue within one business day.

All odds, payouts, and market rules are final once published on our platform. We do not alter odds retroactively or adjust settled results except where an official data source (e.g. the official Liga 1 database or Champions League rulebook) confirms an error in our original settlement.

Bonus Terms and Promotional Credits

When we offer promotional credits or bonus features on under 2.25, each promotion carries specific terms: eligibility criteria, rollover requirements (if any), permitted markets or games, and expiration dates. We publish these terms clearly at the point of offer. Bonus credits are separate from your primary account balance and may have usage restrictions—for instance, a bonus may be usable on sportsbook markets only, not slots.

Bonus credits typically expire 30 days from issuance if unused. We do not permit bonus abuse: if we detect systematic betting patterns designed to extract bonus value without legitimate gameplay intent, we may void the bonus and forfeit associated winnings.

Withdrawal of bonus credits is not permitted; only winnings generated from bonus play can be withdrawn. If your account holds both primary balance and bonus credits, withdrawals reduce your primary balance first.

Rollover requirement

The amount you must wager before bonus credits or winnings become withdrawable; specified per promotion.

Settlement window

The time after market close during which we calculate results; standard is subject to verification for sportsbook, seconds for live-dealer and slots.

Primary balance

Funds from your deposits; this balance is always available for withdrawal unless restricted by a pending dispute.

Account closure

You may close your account at any time; we process any outstanding balance within one business day.

Dispute Resolution and Complaint Process

If you believe a bet was settled incorrectly, a deposit did not credit, or a withdrawal was delayed improperly, we encourage you to contact our support team within 30 days of the incident. Provide your account email, transaction ID (if applicable), and a description of the issue. We investigate using our server logs and payment provider records, and respond within five business days.

If our investigation confirms an error on our part—for instance, a winning bet was incorrectly marked as a loss—we credit your account with the correct payout immediately. If our investigation finds no error, we provide a detailed explanation. If you remain unsatisfied, you may escalate your complaint to our management team, which reviews complex cases within seven business days.

We do not accept disputes more than 90 days after an incident. Disputes over game outcomes (e.g., "I believe this roulette spin was manipulated") are resolved by reviewing our broadcast video and dealer logs; if no technical fault is evident, the settlement stands as final.

Account Restrictions and Closure

We reserve the right to restrict or suspend an account if we detect activity that violates these terms. Examples include: multiple accounts per user, use of payment methods not registered to your name, betting patterns consistent with bonus abuse, or activity from restricted jurisdictions. Suspension does not forfeit your balance; we hold it in escrow pending investigation.

If an account is suspended due to fraud suspicion, we freeze deposits and withdrawals while we investigate. This investigation typically completes within 14 days. If we confirm fraud, we may forfeit the balance. If we find no evidence of fraud, we unfreeze your account and restore full access.

You may close your account voluntarily at any time by contacting support. We process any outstanding balance to your registered payment method within one business day. Closed accounts cannot be reopened; you must create a new account if you wish to return.

Jurisdiction Notice and User Responsibility

Our under 2.25 platform operates only in jurisdictions where local law permits. We do not offer services to users in jurisdictions where online gaming is prohibited by law. Users are solely responsible for verifying that their access and use of our platform comply with their own jurisdiction's legal requirements.

If you are located in Jakarta, Surabaya, Bandung, Medan, or other supported Indonesian regions, our services are available subject to compliance with applicable Indonesian law and regulation. If you are located in a jurisdiction where online gaming is prohibited, you must not access our platform. We do not accept liability for users who access our platform in violation of local law.

Data Protection and Privacy

We collect personal data during account registration and verification: name, contact details, payment method information, and KTP details. We store this data on secure servers and use encryption for transmission. We do not share your personal data with third parties except where required by law or where necessary to process your payments (e.g. providing your payment method details to our payment partners for deposit and withdrawal confirmation).

You may request a copy of your personal data or ask us to delete your data by contacting support. Data deletion is subject to regulatory retention requirements; we may retain certain data (transaction history, KYC records) for five years to comply with anti-money-laundering regulations.

Changes to Terms and Termination

We may update these terms at any time. Changes are effective immediately upon publication on this page. If material changes affect your rights or obligations, we will notify you via email. Your continued use of under 2.25 after notification constitutes acceptance of the updated terms.

We may terminate your account or our services to you if we determine, in our sole discretion, that continued operation violates applicable law or exposes us to unacceptable legal or compliance risk. Upon termination, we will pay out any outstanding balance to your registered payment method.

These terms constitute the entire agreement between you and under 2.25 regarding your use of our platform. If any term is found invalid by a court of competent jurisdiction, that term is severed and the remainder remains in effect. Disputes arising from these terms are governed by the laws applicable in your jurisdiction, and you consent to the exclusive jurisdiction of courts in your location for resolving disputes.

• 1
  Account verification requiredMandatory

  We verify your identity once during account opening; subsequent activity does not require re-verification unless withdrawal patterns change significantly.

• 2
  Deposits and withdrawals processed dailyStandard

  We process deposits and withdrawals during business hours; payment partners may process on their own schedules, particularly during holidays or high-traffic periods.

• 3
  Disputes resolved within 5 business daysGuaranteed

  We investigate settlement and payment disputes using transaction logs and respond with findings and resolution within five business days of your report.

• 4
  Jurisdiction-restricted accessLegal requirement

  We operate only in jurisdictions where online gaming is legally permitted. Users are responsible for verifying local compliance before accessing under 2.25.

Your Agreement with under 2.25

By creating an account on under 2.25, you agree to these terms. We commit to transparent settlement, reliable payment processing through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank channels, and fair dispute resolution. In exchange, you commit to providing accurate identity information, using your account responsibly, and respecting our jurisdiction-restricted framework.

If you have questions about these terms or your account on under 2.25, contact our support team via email or the contact form on our site. We respond to inquiries in English within one business day during Jakarta business hours.