under 2.25 FAQ
Users of our under 2.25 platform ask questions across several areas: account opening and verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts, differences between our sportsbook (Liga 1, Piala AFF, Champions League) and casino offerings (live-dealer tables, slots, esports markets), and account security and jurisdiction eligibility.
This page answers the most common questions we receive. Our answers focus on concrete steps, payment methods, and service policies. If your question is not addressed here, contact our support team via the contact form on this site; we respond in English within one business day during Jakarta business hours.
For detailed policy information, refer to our [[terms-conditions/|terms and conditions]] page for betting rules, market settlement, and account closures. For jurisdiction eligibility, data handling, and legal restrictions, review our [[legal/|legal notice]]. For account-related disputes or complaints, follow the dispute process described in our terms; complaints not submitted within 30 days of an incident may not be investigated.
- Account and registrationhow to start, KYC verification, password recovery, account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, processing times, transaction failures
- Game rules and product differencesfootball betting on Liga 1 and Piala AFF, live-dealer tables versus slots, esports markets, offer mechanics
- Security and supportaccount protection, access issues, how to contact us, dispute resolution
To open an account, visit our account-opening page and provide your username, email, password, and mobile number. We verify your email via a confirmation link; check your inbox and spam folder. Next, you upload a photograph of your Indonesian KTP (identity card). Our system verifies your identity against fraud and sanctions databases; verification typically completes within one business day during Jakarta business hours. Once verified, you link a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account from mobile banking, local payment, online payment, or e-wallet). Make a test deposit to confirm the payment link works. After your first deposit clears, your account is fully activated and you can access sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports markets.
If you cannot sign in, your account may be locked due to repeated incorrect password attempts, an expired session, or a technical issue. First, wait five minutes and try again; session locks are temporary. If you still cannot sign in, use the "Forgot password?" link to reset your password. If you believe your account has been accessed without your permission, contact our support team immediately with your account email and the date/time you noticed the issue. Do not attempt to change your password again until speaking with support; they will investigate the access log and help secure your account. Enable strong password practices: use a unique password with at least 8 characters including numbers and symbols, and do not share your login details with anyone.
Payments and transactions
If a deposit from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank virtual account (online payment, e-wallet, mobile banking, local payment) does not credit to your under 2.25 account, check your payment provider's app to confirm the transaction was sent. If the payment provider shows the transaction as "successful" but under 2.25 has not received it, the issue is typically a delay from the payment provider; these delays are normal during high-traffic periods or holidays (Idul Fitri, Idul Adha, Imlek). Wait one business day and check your account again. If the transaction still has not appeared after 24 hours, contact our support team with your payment-provider confirmation number and the amount sent. We investigate the payment processor's end and issue a credit if the money was lost in transit. Do not attempt a second transaction until we confirm the first one failed; duplicate deposits may occur.
Withdrawal requests are reviewed within one business day. We verify that the withdrawal destination (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account) matches your registered account name and that your balance covers the amount. Once approved, the payment is sent to your payment provider. Payment providers (banks, e-wallets) then process the payment on their end, which typically takes one to three business days depending on the provider and time of day. If you withdraw during a weekend or public holiday, the review may take longer as our team works Jakarta business hours. If your withdrawal is still under review after three business days, contact support with your withdrawal request ID and we will check the status. Large withdrawals (above standard daily limits) may require additional verification and take up to five business days to process.
Our weekly cashback is a promotional offer credited to eligible accounts based on activity in the prior week. The cashback amount and eligibility criteria are posted on our promotions page; terms apply and may change. Cashback is typically credited on Mondays covering the prior calendar week's activity. Cashback credits are non-withdrawable bonus funds; you must use them within the promotion window or they expire. Cashback does not apply to all game types equally; check the promotion terms to confirm which sportsbook markets (Liga 1, Piala Indonesia, Champions League), live-dealer tables, slots, or esports markets are included. Accounts in certain regions or with recent account openings may be excluded. If you believe you should have received cashback but did not, contact support with your account email and a screenshot of your activity from that week; we will audit your account and credit any missed amounts.
Game rules and product differences
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) feature real dealers and multi-camera broadcasts from professional studios. You place bets in real time while watching the dealer's actions; results depend on the physical game (card shuffle, roulette spin). Slots (Mahjong Ways, Sweet Bonanza, Aviator, Gates of Olympus, Fortune Tiger) are digital games where you spin reels or trigger game events. Slots use a random-number generator (RNG) certified by independent auditors; each spin is independent and outcomes are not influenced by prior spins. Live-dealer games have lower house margins than slots but require active participation during fixed game timings. Slots offer higher flexibility; you control spin speed and stake size. Both live-dealer and slot outcomes settle instantly to your account balance. Winnings from either game type can be withdrawn via mobile banking, local payment, online payment, or bank accounts (e-wallet, mobile banking, local payment, online payment) without restriction.
Support and account care
To contact our support team, use the contact form on our website or email support directly from your account page. Provide your account email, a clear description of your issue, and any relevant details (transaction ID, game name, time of incident). We respond to support requests in English within one business day during Jakarta business hours (Monday to Friday, 09:00–18:00 Jakarta time). For urgent issues (account lockout, suspected fraud, payment emergency), note "URGENT" in the subject line and we will prioritize your request. Include your account email and a phone number where we can reach you if clarification is needed. Keep copies of all correspondence for your records. Support tickets submitted on weekends or after business hours are queued and will be reviewed on the next business day. For real-time assistance outside business hours, check if our FAQ or help documentation addresses your question.